Privacy Policy

Confidentiality and security are of paramount importance to Mys Chalet and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
This Privacy Policy describes our rules regarding the management, processing and storage of personal data submitted as part of our services. The term “personal data” refers to information relating to an identified or identifiable natural person.


By subscribing to our services or by filling in a contact form on our website (, you agree and agree that Mys Chalet may collect, process, store and / or use the personal data submitted in accordance with the rules set out
By giving us your consent, you also retain the right of rectification, the right to be forgotten and / or the right to the deletion of your personal data.

Personal data collected

• Identity and contact details of the Data Controller
Personal data is collected on our website by Mys Chalet, whose registered office is 211 Zur Eich, CH-1656 Jaun.

• Data collected on the website
When you register for our services, the following data can be collected and processed: email, civility, first name, name, country, VAT number if applicable, password, postal address, phone number, address (es) IP and domain name. By using our services, the following data is collected and processed: login data and navigation data when you authorize it, and if applicable, order history, claims, incidents, subscription information and correspondence on our site. Some data is collected automatically because of your actions on the site (see the paragraph on cookies below).
The submitted data must not include any sensitive personal data, such as government identifiers (such as social security numbers, driver’s license, or taxpayer identification numbers), full credit card numbers or personal bank account numbers. , medical records or information relating to requests for care associated with persons.

• Purposes of the treatments and legal basis

The main purpose of collecting your personal data is to offer you a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data for:
• provide and facilitate our services, including conducting audits of you;
• resolve potential problems to improve the use of our site and services;
• personalize, evaluate, improve our services, content and documentation;
• analyze the volume and history of your use of our services;
• inform you about our services;
• prevent, detect and investigate any potentially illegal and illegal activities or activities contrary to good practice, and ensure compliance with our general conditions of use and, where applicable, our sending policy;
• comply with our legal and regulatory obligations.
For customers who have registered directly on the site, we process their data for the execution of the contract for the provision of services.

• Testimonials
Mys Chalet publishes on its website a list of Customers & Testimonials containing information about the names of our clients and their titles. Mys Chalet undertakes to obtain the authorization of each client before publication on the site of any testimony. If you wish to be removed from the list, you can send us an email at and we will delete your information very quickly.

• Recipients of your data
Your personal data collected on the site are intended for own use by Mys Chalet.
Mys Chalet does not sell or rent your personal data to third parties for marketing purposes, in any case.
In addition, Mys Chalet does not disclose your personal information to third parties unless (1) you (or your account administrator acting on your behalf) makes the request or authorizes the disclosure; (2) Disclosure is required to process transactions or provide services that you have requested (ie, to verify your good shipping practices or as part of the processing of an acquisition card with issuing companies credit cards); (3) Mys Chalet is compelled by a governmental authority or regulatory body, in the case of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim.

• Your rights to data protection
In accordance with the Data Protection Act and the General Regulation on the Protection of Data 2016/679 (RGPD), you have the rights to access, rectify and delete personal data about you that you can exercise by sending us a support ticket to mail to Your requests will be processed within 30 days. We may ask that your application be accompanied by a photocopy of proof of identity or authority.
If you have opened a customer account, you can also at any time modify your personal data by logging into your account and clicking on “edit my profile”.

• Cookies/Tracking
In general, Mys Chalet uses cookies and tracking to improve and personalize the site and / or measure the audience. Cookies are files stored on the hard disk of your computer during your browsing on the Internet and especially on the site. A cookie is not used to collect personal data without your knowledge but to record information about your browsing the site that can be directly read by Mys Chalet during your visits and subsequent requests on the site.
If you choose to refuse all cookies, your navigation may be reduced to access certain pages of the site. The cookies used by Mys Chalet are intended to enable or facilitate communication, to enable the provision of services requested by users, to recognize users during a future visit, to secure payments that users may be required to make , to record the language spoken by the users or other preferences necessary for the provision of the requested service.
Mys Chalet also uses analysis and tracking tools to measure web site data and digital data for customer insights, navigation experience analysis to improve content. and send targeted ads.

By default, cookies are not automatically installed (except cookies necessary for the operation of the site and the services of Mys Chalet, whose installation is indicated to you by a banner). In accordance with the applicable regulations, Mys Chalet will require your authorization before implementing any other type of cookies on your hard drive. In order to avoid any inconvenience caused by these systematic authorization requests and enjoy uninterrupted browsing, you can configure your computer to accept cookies from Mys Chalet or we may remember your refusal or acceptance of certain cookies. By default browsers accept all cookies.

You can restrict the use of cookies by changing the setting of your browser:

Under Internet Explorer:

Click Tools at the top of the browser window and select Internet Options.
In the options window, click the Privacy tab.
To enable cookies, move the slider to Medium or a lower setting.
To disable cookies, place the cursor at the top to block all cookies.

Under Firefox :

Click Tools on the browser menu and select Options.
Select the Privacy pane.
To enable cookies, select the Accept cookies from the Site check box.
To disable cookies, deselect the Accept cookies from the Site check box.

Under Chrome :

Click the wrench icon in the browser toolbar.
Select the Settings option.
Click Show Advanced Settings.
In the Privacy section, click the Content Settings button.
To enable cookies, select Allow local data storage in the Cookies section. Proprietary cookies and third-party cookies are then allowed. To only accept proprietary cookies, select Block all third-party cookies without exception.
To disable cookies, select Prohibit all sites from storing data in the Cookies section.

Under Safari :

If necessary, open Safari.
Choose Safari Preferences and then click Privacy.>
In the Block cookies section, indicate whether Safari should accept cookies from the Site and under what circumstances.
For an explanation of each option, click Details.
To find out which websites store cookies on your computer, click Details.

For other browsers and mobile devices:

If you want to restrict the use of cookies for another browser or on a mobile device, go to the official web page of the browser or the device manufacturer or consult the documentation they have provided to you, then follow the instructions.

Data retention

Mys Chalet collects your personal data for the purposes of fulfilling its contractual obligations as well as information on how and how often we use our services and we keep this data in active databases, log files or databases. other types of files as long as you use our services.
Mys Chalet stores your data only for the time it takes to provide the service, and no longer than three months after your account closes (unless the law requires otherwise). You will be able to access your personal data as long as your account remains active and for a period that may vary depending on the type of data involved. Your event data (statistics for example), will be deleted every 13 months while the account remains active. The content of your message will be stored only for a period of 6 days. Other data may be deleted at any time during the active use of your account, in accordance with the provisions set out above.

Location of data storage and transfers

The hosting servers on which Mys Chalet processes and stores the databases are exclusively located in the European Union.
Mys Chalet undertakes to inform you immediately, to the extent that we are legally entitled to do so, in the event of a request from an administrative or judicial authority concerning your data.


As part of its services, Mys Chalet places the utmost importance on the security and integrity of the personal data of its customers.
Thus, and in accordance with the RGPD, Mys Chalet undertakes to take all necessary precautions to preserve the security of data and in particular to protect them against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, as well as against any other form of unlawful processing or communication to unauthorized persons.
To this end, Mys Chalet implements industry standard security measures to protect personal data from unauthorized disclosure.
In addition, in order to prevent unauthorized access, to ensure the accuracy and proper use of data, Mys Chalet has implemented appropriate electronic, physical and supervisory procedures to safeguard and preserve the data collected. through his services.
Nevertheless, no one can consider themselves completely safe from a pirate attack. That is why in the event that a security breach should impact you, Mys Chalet undertakes to inform you as soon as possible and to make every effort to take all possible measures to neutralize the intrusion and to minimize the risks. impacts. In the event that you suffer damage as a result of the exploitation of a security breach by a third party, Mys Chalet undertakes to provide you with all the necessary assistance so that you can assert your rights.
It should be kept in mind that any user, customer or hacker discovering a security breach and the operator is exposed to criminal penalties and that Mys Chalet will take all measures, including through a complaint. and / or legal action, to preserve the data and rights of its users and its people and to limit their impact as much as possible.

Modification of the Privacy Policy

Mys Chalet reserves the right to change this Privacy Policy at any time, including the application of changes to applicable laws and regulations. Changes will be notified to you via our website or email, if possible at least thirty (30) days before they come into effect. We recommend that you check these rules from time to time to stay informed of our procedures and rules regarding your personal information.

Contact us

Visit our contact page at if you have any questions or you can directly contact us by email at or by mail at: Mys Chalet, Erika Staub, 211 Zur Eich, CH -1656 Jaun.